Frequently Asked Questions

1. Ordering your Wood

Is there anything I need to do before I make my online order?

Double check any measurements you have made and round these up to the nearest Millimetre (mm)

2. Receiving Delivery of your wood

How long does it take for me to receive my order?

We will endeavour to dispatch your goods from our workshop within 7-10 working days from the date of order. Delivery lead times are in the region of 2 to 3 days from dispatch.

How will it arrive?

We always make sure that any timber we send out is wrapped in a way that provides reasonable protection.

What if my order is damaged?

In the unlikely event that your order is damaged, please contact us straight away.

 

3. Our Environmental Credentials

What is your sourcing policy?

Many, though not all, of our timber, are FSC & PEFC certified. We will only purchase from sustainable forests; that is our responsible purchasing policy.